FAQ

Yes, of course, you can arrange this directly with your nanny. She will let you know what her overnight fee will be. Keep in mind your nanny will need somewhere to sleep (in the same room as your child is perfectly okay, as long as she’s comfortable). You will, of course, need to provide meals.

Yes, if your nanny is accompanying you to a paid venue, you’ll need to cover her entry fee. She’s there to support your family, and this ensures she can be with your children the entire time. Often, her entry fee will be a local fee and quite a bit cheaper.

If your nanny is with you over a mealtime, it’s thoughtful to offer them a meal or snack, especially if you’re dining out. Many families simply include the nanny in their food plans when out and about.

Tipping isn’t required, but it’s always appreciated! If your nanny goes above and beyond, a 10% tip for every hour they work (which is around $1), is a nice amount, however this is absolutely a personal choice.

We hope you do! But if not, that’s no problem at all – just let us know. We’ll help you connect with another available nanny who might be a better fit. We want you to feel comfortable and confident throughout your holiday.

Not at all! You’ve purchased the days so they are yours. Keep them for your next Bali trip! They never expire.

We understand that travel plans change. If you cancel your trip before your Nanny Pass starts, we’re happy to offer a credit for future use or a partial refund depending on the timing. Just get in touch with us and we’ll work it out with you.

We’ll do our best to find you a replacement nanny right away from our vetted pool. We know how important reliable care is while on holiday, and we’ll make it a priority to help you get back to relaxing.

Not at all! Our nannies are very understanding and know that every family has their own way of feeling at ease. If you’d like to use a camera, that’s completely fine; just let your nanny know beforehand so everything is open and comfortable for everyone.

Yes! Our nannies come prepared with a variety of toys and engaging activities to keep your little ones entertained. These may include:

• Arts & Crafts – Coloring, painting, stickers, beading, and gel pens
• Games & Puzzles – Simple board games, card games, and interactive play
• Creative Play – Balloons, bubbles, dough, stamps, and pretend play
• Traditional Balinese Activities – Cultural offering-making and storytelling
• Fun Extras – Nail painting, whistles, and other exciting surprises

Each nanny brings their own unique selection, ensuring a fun, interactive experience tailored to your child’s interests!

Every family’s holiday is different, but we’ve found that once families meet their nanny and see how helpful they are, they often want them around more than expected!

To make sure you get the support you need, we recommend booking more days upfront, so your nanny is available when you need them.

Recommended Booking Guide:

Travelling for 10+ days?

Book a nanny for 7-10 days – Most families love having a nanny for at least half their trip!

Travelling for 7 days?

Book a nanny for 5-7 days – A great balance of relaxation and family time.

Travelling for 4 days?

Book a nanny for 3 days – Perfect for a couple of date nights or some well-deserved downtime.

Many families start with just a few days, but once they see how wonderful their nanny is, they wish they had booked more days! By securing your nanny in advance, you’ll have flexibility and peace of mind knowing they’re available when you need them.

Want to Extend Your Booking?

Already in Bali and need more time with your nanny? No problem! You can extend your booking anytime through our website; just log in, top up your Nanny Pass and put through another booking request with the same nanny (if she’s available of course).

The number of nannies you need depends on the ages and needs of your children. While one nanny can comfortably care for up to four older children, younger children require more attention, and additional support may be needed.

Here are some general guidelines:

• 1 nanny for up to 4 children – If all children are 8 years or older, one nanny may be able to supervise them.
• 1 nanny for 2 children under 5 – This is possible, but another nanny may be recommended for extra care and attention.
• 1 nanny for a baby or toddler – Easily manageable.
• 1 nanny for 3+ children under 5 – Not recommended as young children require constant supervision and care. A second nanny is highly recommended.

Ultimately, it is up to the parents and the nanny to decide what feels manageable. Each nanny has the right to accept or decline a booking based on the number and ages of the children. If you’re unsure, we recommend booking an extra nanny for added support to ensure everyone has have a stress-free experience!

All of our nannies have a solid level of English and are confident communicating with international families. They’re able to follow instructions clearly and ask questions when needed to ensure your child’s care runs smoothly. Many have years of experience working with families from around the world and are skilled at connecting with children through play, routine, and care, even when there are occasional language differences.

Yes, we verify every nanny’s identity by checking their ID documents and confirming all details. We also require a valid police check and make sure it stays up to date. All BNC nannies are highly recommended by families who’ve used them before, so you can trust they’re experienced, reliable, and exceptional at what they do.

Yes, most definitely! All our nannies must have valid CPR and first aid certification, and we ensure these are updated every two years. All nannies can be trusted to respond effectively to minor injuries, allergic reactions, or emergencies.

Every nanny on our platform is thoroughly vetted and has verified childcare experience. We personally interview each one to ensure they meet our high standards of care and professionalism. Many of our nannies have experience working with international families and understand the unique needs and expectations of parents holidaying in Bali.